![]() Goods cannot be returned once they have been used or cut into. ![]() Returns are made at the customers expense unless agreed in advance and accompanied with a returns number. We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged. Unwanted goods must be returned in a fully resaleable condition and any packaging must be intact. It is always best to contact us first so that we have an opportunity to resolve any issues before you return items to us. Items returned without prior agreement that need to be returned to you will only be returned once payment for the return shipping has been made. Items returned without a returns number may not be dealt with immediately and you may inadvertently return an item that results in postage charges incurred that are non-refundable. If you change your mind and want to return an item, you must contact us for a returns number within 14 days of receipt of your item. We are unable to offer refunds on any cut length items that have been cut to your own personal requirements. If you have used a gift voucher, then your refund will re-issued as a gift voucher to the value of the refund. Your refund will be credited to the card used for the original payment. Subject to certain exceptions, Samuel Taylors is happy to refund your purchase within 14 days of delivery. There may be additional charges for using an alternative delivery service. If your order is urgent, please phone us either before or after you have placed your order so that we can arrange the best and most convenient way to deliver your order to you. We cannot be held responsible for a failed delivery if no-one is available to sign for it or if instructions regarding delivery alternatives have not been communicated. Once your order has been prepared it will normally be collected by our courier on the next working day after you place your order. ![]() Heavy orders over 2kg are sent by courier using a 3-day trackable service and must be signed for on delivery. This applies only to those orders sent by Royal mail weighing less than 2 kilos. Orders received by 12 noon are usually despatched the same day. Royal Mail are working at a limited capacity under the current pandemic conditions. If your parcel does go missing, we will replace it. ![]() When we post by Royal Mail, we must allow 10 working days (20 under the pandemic conditions*) for the parcel to arrive before we deem this parcel 'missing'. When shipping is free, we use Second Class Post or a courier service depending on the order value and the location it is being posted to. The list of heavy & bulky items is fortunately small, but we do have to make a charge for postage to cover a portion of our postage costs.That way we can give you the lowest price for your items and so the lowest overall cost for your order. In most cases shipping charges are significantly more than £5.99.Įxamples of heavy/bulky items that may incur additional charges are:Ĭard & envelope packs which are again low value but heavy at around 1 kilo each per pack. Heavy or bulky items are charged according to their weight and/or size and may incur a shipping charge regardless of order value up to a maximum charge of £5.99. Orders that are £10 or less are charged at £1.50 per order. Orders that are £10.01 to £30 are charged at £2.99 per order. ![]()
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